Return Policy
Updated: 01/15/2025
At Factory Interiors, we strive to ensure every customer receives the right product for their vehicle. To help you make the best selection, we strongly recommend requesting FREE COLOR SAMPLES before ordering.
➡️ [Link to Free Samples Page]
Due to monitor variations, colors shown online may not match actual materials exactly.
If you need to return an item, email support@factoryinteriors.com to request a Merchandise Return Authorization (RMA) Code.
Returns will not be accepted without an RMA.
Returned items must:
Be in new, unused, and unaltered condition
Include original packaging, hardware, and instructions
Not be trimmed, glued, installed, or modified in any way
We accept returns on eligible, unaltered items if you’ve changed your mind.
Conditions:
20% restocking fee applies
Customer is responsible for return shipping
Original shipping charges are non-refundable
Refunds issued only after product inspection
Refunds are made to the original payment method
Custom items such as:
Custom Colors (9999 Sku)
Logo floor mats
are not returnable
If we ship the wrong item, we will make it right at no cost to you.
Process:
Please email photos of the received item to confirm the error
We will issue a call tag to return the incorrect item at our expense
We will manufacture and ship the correct item using the original shipping method
If the incorrect item is not returned within 30 days, the replacement item and shipping cost will be charged to the original payment method
If you cancel an order after material has been cut, a 20% restocking fee will apply.
Shipping charges will be refunded if the order has not yet shipped.
🚫 Carpet kits and other materials CANNOT be returned if they have been:
Cut
Trimmed
Glued
Installed
Modified in any way
Please inspect your carpet set thoroughly before installation to ensure accuracy and satisfaction.
Have questions? Contact us or call 888-269-6287 — we’re here to help!