Last updated: October 8, 2026
At Factory Interiors, we want every customer to receive the right product for their vehicle. Most of what we sell is made to order — carpet is cut, headliners are sewn or molded, and upholstery is assembled only after your order is placed — and it ships directly from the manufacturer. Because of this, we strongly recommend requesting material sample swatches before purchasing to ensure an accurate match. Due to monitor variations, colors displayed online may not perfectly represent actual materials.
→ Request free Carpet swatch samples
→ Request Headliner Material samples
→ Request Seat Material samples
→ Request Relicate material samples
How to Request a Return
To initiate a return, email [email protected] with your order number to request a Return Merchandise Authorization (RMA) code. Returns sent without an RMA code will not be accepted.
All returned items must:
- Be in new, unused, and unaltered condition
- Include original packaging, hardware, and instructions
- Not be trimmed, cut, glued, installed, or modified in any way
Please inspect your order thoroughly before beginning any installation. Once a product has been modified or installed, it cannot be returned under any circumstances.
Where to Ship a Return
Our products ship directly from the manufacturer, and returns go back to the manufacturer’s warehouse, not to our office. The correct return address is provided with your RMA code. Items shipped to any other address, including our St. Charles, MO office, cannot be accepted or refunded.
Packaging Your Return
- Keep all original packaging — the box, inner packing materials, bags, and protective sheets — until you are certain the product is correct. Factory Interiors cannot supply a replacement box or packing materials if the originals have been discarded.
- Repackage the item as it was received, with the same care and protection. Items damaged in return transit due to inadequate packaging cannot be refunded.
- Returns must be shipped at your expense through a professional shipping service (for example, The UPS Store or FedEx Office) with tracking. We recommend insuring the shipment for the product value.
- Returns are inspected on arrival at the manufacturer. Refunds are issued only after the item is confirmed to be in new, unaltered condition.
Return Reasons & Conditions
1. Customer No Longer Wants the Item
We accept returns on eligible, unaltered items if you have changed your mind, subject to the following conditions:
- Returns must be requested within 60 days of receiving your order
- A 20% restocking fee applies to the product price
- Customer is responsible for return shipping costs
- Original shipping charges are non-refundable
- Refunds are issued to the original payment method within 5 business days after the returned item is received and verified to be in new, unaltered condition
The following made-to-order and custom items are non-returnable for any reason once production has begun:
- Custom color orders (9999 SKU)
- Essex or Vinyl carpet orders
- Logo floor mats and any product with embroidery or logos
- Headliners (bow-suspended, ABS, and press board)
- Sunvisors and headliner material yardage
- Convertible tops and landau / vinyl tops
- Seat upholstery covers, seat foam, and assembled seats
- Door panels and door panel inserts
- Electrical items (wiring harnesses, switches, and components) once the package has been opened
- Seat belts once installed or once the packaging has been opened
2. Incorrect Item Shipped
If we ship the wrong item, we will make it right at no cost to you. Here is what to expect:
- Email [email protected] with photos of the item received and its label so we can confirm the error
- We will email you a prepaid return shipping label for the incorrect item, at our expense. Drop the package at any FedEx or UPS location. A carrier pickup (call tag) is arranged only when the nearest FedEx or UPS drop-off is more than 30 miles from the delivery address.
- We will produce and ship the correct item using your original shipping method
- If the incorrect item is not returned within 30 days, the cost of the replacement item and shipping will be charged to your original payment method
3. Damaged in Transit
Please inspect your order the day it arrives, before installation. Shipping damage must be reported to us within 48 hours of delivery so we can file a claim with the carrier. To report damage:
- Email [email protected] with photos of the damaged product, the outside of the box, the packing materials, and the shipping label
- Keep the item and all packaging until the claim is resolved; the carrier may need to inspect or pick them up
- For freight (LTL) deliveries, note any visible damage on the delivery receipt before signing. Freight signed for as “received in good condition” cannot be claimed afterward.
Once the damage is confirmed, we will arrange a replacement or refund at no cost to you. Damage reported after 48 hours, or without photos, may not be eligible for a carrier claim.
4. Defective Products & Warranty
Our products are covered by the manufacturer’s warranty shown in the Warranty section of each product page. Warranty terms vary by manufacturer and product. To make a warranty claim:
- Email [email protected] with your order number, a description of the defect, and clear photos
- We will coordinate the claim with the manufacturer on your behalf and arrange repair, replacement, or refund as the warranty provides
- Warranties cover defects in materials and workmanship. They do not cover damage from installation, modification, improper use, or normal wear, and they do not cover installation or labor costs.
5. Canceled Orders
Orders can be canceled free of charge before production begins. Many items enter production within hours of ordering — often the same morning for orders placed overnight — so please contact us immediately if you need to cancel. Email is the fastest way to reach us, and we will confirm whether production has started.
- If the order has not yet shipped, original shipping charges will be refunded in full
- If materials have already been cut on a returnable item, a 20% restocking fee applies
- If materials have already been cut on a made-to-order or custom item (see the list above, including Essex and Vinyl carpet), the order cannot be canceled or returned. The only refund available is the shipping charge if the order has not yet shipped.
6. Oversize & Freight Items
Large items such as one-piece ABS headliners and assembled seats ship by freight (LTL) or as oversize parcels. For these items:
- Someone must be available to receive the delivery and inspect it with the driver
- Refused or undeliverable freight is returned to the manufacturer at the customer’s expense, and the actual outbound and return freight cost will be deducted from any refund
- Approved returns of freight items are shipped at the customer’s expense at actual freight cost, which is often higher than the original shipping charge
Non-Returnable Conditions
Products cannot be returned if they have been cut, trimmed, glued, installed, or modified in any way. This applies to all carpet kits, floor mats, headliners, upholstery, door panels, weatherstripping, electrical components, and any other interior products we carry. Inspect your order carefully before installation.
Additional Policies
- Exchanges: We do not accept exchanges. If you need a different product, please initiate a return and place a new order.
- Installation costs: Factory Interiors is not responsible for any labor, installation, or shop charges incurred, regardless of the reason for return or claim.
- Refund method and timing: Refunds are issued to the original payment method — credit card, PayPal, or digital wallet — within 5 business days after the returned item is received and confirmed to be in new, unaltered condition. Your bank or payment provider may take additional days to post the credit.
- Chargebacks: Please contact us before disputing a charge. We resolve nearly every issue directly, and a dispute filed while a return or claim is in progress will delay your refund.
Questions?
Our team is happy to help you before, during, or after your purchase.