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Frequently Asked Questions

Frequently Asked Questions

Welcome to the FactoryInteriors.com FAQ page — your go-to resource for answers about our automotive carpet and flooring products.

How do I find my vehicle’s original carpet colors and materials?

Just enter your Year > Make > Model and the Product Category you’re shopping for. We’ll automatically display available options that closely match your vehicle’s original interior.
Please note: While our replacement carpets and floor mats are made to replicate OEM colors and textures, they do not use OEM color names or codes. We highly recommend ordering our free color sample swatches to ensure the best match for your vehicle.

Can I request samples before ordering?

Absolutely — and we strongly recommend it. You can request up to 6 free swatches here. Samples typically ship by the end of the next business day, helping you make an informed choice before purchase.

Are your products in stock?

No. All carpet kits and flooring products are custom-made to order. Once your order is placed, it is sent to production the same day. Production times are 2-3 days, and your order will generally ship by the 3rd business day.

What is Mass Backing and is it worth it?

Mass Backing is a premium upgrade featuring a 45mil layer of Ethylene Vinyl Acetate (EVA).
Benefits include:

What is the difference between Essex and standard Cut Pile carpet?

Essex is a super plush, premium upgrade from the standard Cut Pile.

  • Standard Cut Pile: 1/4" pile height

  • Essex: 3/8" pile height, 100% Nylon, over 40% more fiber

  • Ideal for luxury restorations

  • Available for most vehicle models

  • Note: All Essex orders are custom and non-returnable
    → Compare Loop, Cutpile, Essex, & Vinyl Here ←

 

Is your automotive carpet waterproof?

No. Our carpets are designed for interior automotive use only. They are not waterproof and should not be used in boats, outdoor environments, or exposed to the elements.

What if the color doesn't match when I receive my mats/carpet?

Color mismatch is the #1 reason we stress ordering swatch samples before buying. If you still encounter a mismatch:

  • Contact us for a Return Authorization (RMA) number

  • Returns due to color issues are not covered by warranty

  • A 20% restocking fee will apply, and return shipping is paid by the customer.

California Prop 65 Compliance

In compliance with California Proposition 65, all products shipped to California will include an appropriate warning label.
This law is designed to inform consumers about potential exposure to chemicals known to the State of California to cause cancer, birth defects, or reproductive harm.
For more details, visit: www.P65Warnings.ca.gov

Need further help?

📞 Customer Service: (888) 269-6287
📧 Email: support@factoryinteriors.com